Refund Policy

Deposits and cancellation

All Stackless racks are custom-built to your specifications. We require a build deposit equal to 50% of the confirmed products subtotal, which includes the rack and selected add-ons, including matching totes when selected. The remaining 50% of that products subtotal is due at delivery. The written order confirmation separately lists any delivery fee, assembly or anchoring charge, and applicable tax, along with when each amount is due.

• Before production begins (typically within 48 hours of order): Full deposit refund.
• After production begins: Deposit is non-refundable, as materials have been purchased and cut to your custom dimensions.

We will confirm via email when production starts, so you will know exactly when the cancellation window closes.

If Stackless cannot confirm the configuration or delivery plan and declines the order, we will issue a full deposit refund to the original payment method, regardless of the cancellation window.

Delivery damage and structural defects

If your rack arrives with visible delivery damage, notify us within 48 hours of delivery. We will inspect the issue and repair or replace affected components covered by this policy at no charge.

Please take photos of any damage and email them to hello@mystackless.com along with your order details.

Manufacturing defects covered by the 2-year structural warranty should be reported when discovered. The 48-hour delivery-damage window does not limit claims for latent structural defects covered by that warranty.

Wrong size or configuration

We confirm your exact configuration before starting production. If you believe the delivered rack does not match your confirmed order, contact us within 48 hours. We will inspect and correct any errors at no cost.

If you ordered the wrong size, we may be able to modify the rack for an additional fee depending on the change needed.

Returns

Because each rack is custom-built to specific dimensions, we generally cannot accept returns of non-defective products. If you have concerns about your order, please reach out and we will work with you on a case-by-case basis.

Refund processing

Approved refunds are processed back to the original payment method via Stripe. Please allow 5-10 business days for the refund to appear on your statement.

Contact

For any refund or return inquiries:
hello@mystackless.com